Dell SonicWALL E-Class Support 24x7 is designed for customers with Dell SonicWALL E-Class solutions. Available 24x7, E-Class Support delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. E-Class Support includes:
- Direct access. 24x7x365 access to a team of highly-trained, senior support engineers located at a Dell SonicWALL Enterprise TAC
 - Telephone/email/web-based support. 24x7x365 telephone, email and web-based technical support
 - Software/firmware updates. For all software and firmware updates and upgrades
 - Hardware replacement. Advanced exchange for replacement of defective hardware
 - Support tools. Access to Dell SonicWALL's electronic support tools
 
- General Information
 - Manufacturer
 - SonicWall Inc.
 
- Manufacturer Website Address
 - http://www.sonicwall.com
 
- Brand Name
 - SonicWall
 
- Service Name
 - E-Class Support
 
- Product Type
 - Service
 
- Service Information
 - Service Main Type
 - Exchange
 
- Service Sub Type
 - Electronic and Physical
 
- Service Description
 - 24x7
 
- Provided Support
 - Web Support
 
- Software Update
 
- Firmware Updates
 
- Firmware Upgrade
 
- Software Upgrade
 
- Phone Support
 
- Email Support
 
- Service Availability
 - 24 x 7 Phone Support
 
- 24 x 7 Email Support
 
- 24 x 7 Web Support
 
- Service Duration
 - 1 Year
 
- Product Supported
 - Aventail E-Class SRA Virtual Appliance - 5000 User - Stackable