Overview

When time is money, you can't wait for your device to be repaired next week - or even the next day. You need quick access to remote technical assistance - and if required, 4-Hour Onsite Service [1]. This service is available 9 hours per day during standard local business hours, and the standard local work week, excluding HP holidays.

Benefits

Get back to work quickly: 4-Hour Onsite Hardware Support provides remote assistance and 4-hour onsite response for your covered hardware, helping you to improve product uptime.

Troubleshoot remotely: HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.

Get fast onsite service: For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support on covered hardware products to return them to operating condition.

Features

Remote problem diagnosis and support
4-hour onsite response
Replacement parts and materials included
Firmware updates for selected products
Escalation management
Access to electronic support information and services

• General Information
• • Manufacturer
  • HP Inc.
  • Manufacturer Website Address
  • http://www.hp.com/au/
  • Brand Name
  • HP
  • Service Name
  • Care Pack - Extended Warranty
  • Product Type
  • Warranty